Chris Williams

Chris is a highly experienced Change Manager with more than 20 years' experience leading complex business, people and technology transformations across financial services, healthcare, government and logistics. He specialises in partnering with executives and project teams to deliver practical, people-focused change that enables organisations to successfully adopt new technology, processes and ways of working.

Chris has extensive experience delivering Human Capital Management (HCM), HRIS and workforce transformation programs, including leading change for Workday implementations at Bupa, SAP-enabled HR transformation at NAB, and enterprise-wide people change programs involving payroll, performance management, workforce management and operating model transformation. His ability to translate complex system change into practical business outcomes has seen him become a trusted adviser to HR leaders, executives and program sponsors.

Throughout his career, Chris has led change across major enterprise technology implementations including Workday, SAP, core banking platforms, cyber security, enterprise document management, operating model redesign and regulatory transformation. Most recently, he has supported strategic transformation programs at Australia Post, Bendigo & Adelaide Bank, Bupa, the Victorian Department of Education and NAB, successfully guiding organisations through large-scale business and technology change.

Chris is recognised for his pragmatic approach, ability to rapidly establish trusted relationships, and focus on delivering sustainable business outcomes. Equally comfortable operating at executive level or embedded within project teams, he brings a collaborative style and a strong delivery focus that helps organisations successfully navigate complex transformation.

Areas of Expertise

• Human Capital Management (HCM) & HRIS Transformation
• Workday Change Management
• SAP HR & Enterprise Transformation
• Organisational Change Management
• Business Readiness & Change Delivery
• Stakeholder Engagement & Executive Coaching
• Communications & Employee Engagement
• Learning, Capability & Training
• Business Process & Operating Model Change
• Organisation Design & Workforce Transformation
• Change Impact & Readiness Assessments
• Leadership Development & Coaching
• Agile & Hybrid Delivery
• Change Strategy & Implementation
• Culture & Behaviour Change

Industry Experience

• Financial Services
• Healthcare
• Government
• Logistics & Supply Chain
• Insurance
• Retail & Customer Operations

Qualifications & Certifications

• Master of Business Management (Human Resource Management), Swinburne University of Technology
• Graduate Certificate of Business (Human Resource Management), Swinburne University of Technology
• Diploma of Business Management
• Certified Lean Change Agent
• Professional Scrum Master (PSM I)
• Human-Centred Design Thinking
• AI Tools & Digital Design Certification (in progress)