C & T Hour: AI Adoption Isn't AI Transformation: Are We Redesigning Work?

AI is rapidly becoming part of everyday working life. Organisations are investing in new tools, encouraging experimentation and building employee capability. But while AI adoption is increasing, a more fundamental question remains: Are organisations genuinely transforming how work gets done?

Introducing AI into existing processes may improve productivity, but it doesn't necessarily create lasting organisational value. Real transformation requires organisations to reconsider how work is structured, where human judgement adds value, how decisions are made and what capabilities will be needed in the future.

This interactive virtual meetup with Caro and Tracey explores the difference between adopting AI and transforming the organisation through AI. We'll discuss the implications for people, processes, roles and operating models, and consider how change and transformation practitioners can help organisations move beyond tool adoption towards meaningful work redesign.

Key areas we'll explore:

• AI adoption versus AI transformation: Understanding why introducing new tools is only one part of the transformation challenge.
• Redesigning how work gets done: Identifying opportunities to automate, augment or rethink activities rather than simply applying AI to existing processes.
• The impact on roles and capabilities: Exploring how responsibilities, skills, workforce expectations and ways of working may need to evolve.
• Operating model implications: Considering what AI means for processes, accountabilities, decision-making, governance and organisational structures.
• Keeping people at the centre: Balancing technological opportunity with employee engagement, trust, human judgement and organisational readiness.
• The role of change practitioners: How change and transformation professionals can influence work redesign, support adoption and help organisations realise genuine business value.

Join the conversation to explore what organisations are actually experiencing, where meaningful AI-enabled transformation is happening and whether we're changing the work itself or simply changing the tools we use.