Learn the essential elements behind a successful Target Operating Model (TOM)

An organisation's Target Operating Model (TOM) defines their desired operating state by understanding the current ‘as is’ model and the ‘to be’ model. In this workshop, we will explore the essential elements of a TOM and how it can become the blueprint of an organisation's vision by aligning operating capacities and strategic objectives.

Join Caroline Mills and Tracey Penington as they step you through case studies, proven methodologies and practical tips gained from their combined 40+ years of experience at the forefront of the change and transformation industry. Learn how to accurately define your organisation's current state and desired future state.

Secure your spot early with an Early Bird ticket for $590! If you miss out, General tickets are priced at $790.

Duration
1 day
Format
Online (virtual)
Prerequisites

None

Pricing
Earlybird - $590 / General - $790
Target Operating Model digital badge

All participants receive a certified digital badge.

Certification details

- Next training dates -
Virtual, 22 Oct 2025
Online (virtual)
Early Bird tickets cost $590 and General tickets cost $790 closer to the workshop date. Register early and save.
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Group workshop

Have a team or group?

Group discounts and tailored training available.

MORE INFO

Dartboard with dart hitting a bullseye

A workshop for anyone involved in the change and transformation space

This interactive learning environment provides the opportunity to surface the unique set of knowledge and experiences from participants to share ideas and best practices with peers. Whether you are starting out your change journey, are a leader of change, or a seasoned Change Practitioner, this workshop is for anyone interested in learning about the purpose of a Target Operating Model and how understanding and purposefully designing the elements is the foundation for an organisation to operate more efficiently and effectively to execute on strategy.

Along with confidence and knowledge, you will leave with a set of practical tools that you can apply straight away. All attendees receive three months' access to The Change Space, our online learning platform.

What you will receive

TOM badge

Official certification

A digital badge to showcase competency doing TOM's on your CV and social networks.

The Change Space logo

Online resources

3 months access to The Change Space with guides, templates and materials.

Caroline Mills

Mentor support

Ongoing mentorship from our industry-leading change practitioners to support your journey.

Template icon

Templates & workbook

A collection of free Target Operating Model templates you can use for your job role or clients.

Workshop outline

This workshop covers everything you need to know to be able to produce your own Target Operating Model.

How to create a Target Operating Model

We will share our proven formula for conducting a Target Operating Model, including templates you can keep to use on your own future projects. This is demonstrated via real case studies, giving you practical skills which can easily be applied to your current or future roles.

Defining and understanding a Target Operating Model

Learn how to establish a clear vision of how an organisation’s processes, systems, people, and technology should align to achieve strategic goals and optimize performance in the future.

The components involved within a Target Operating Model

Learn about the many components a TOM encompasses, including the organisation's structure, business processes, technology, data, culture, and governance, and how these are all aligned to support strategic objectives and desired future state for the organisation.

Why a Target Operating Model is different from a strategy

We will demonstrate why a Target Operating Model is different from a business strategy, and why this is important within the context of an organisation's broader goals and objectives.

Understanding the value derived from developing a Target Operating Model

Learn how a TOM provides immense value by aligning an organisation’s assets with its strategic goals, driving efficiency, improving performance, and enabling sustainable growth.

How a Target Operating Model helps an organisation transform

Learn why a TOM is crucial during business transformation because it provides a structured approach to aligning the organisation's processes, technology, and resources with its strategic objectives, ensuring changes are effectively implemented and sustainable.

Who should attend?

Change Practitioners

For those already working within the industry, this course offers valuable experience to advance further into specialist managerial roles.

Managers & Leaders

A Target Operating Model is the backbone of organisational change and is essential for all leaders to know.

Project Managers

Helps ensure your project management function is mature, flexible, and capable of adapting to organisational needs.

IT Professionals

Will help design systems that support your strategic goals, improve efficiency, and enable seamless digital transformation.

HR Managers

Will help align talent, processes, and culture with organisational strategy and drive effective transformation.

Other Professionals

If you are involved in the change and transformation industry in any capacity, this workshop is for you.

The workshop was insightful, collaborative, practical, and was the most valuable, down-to-earth workshop I’ve attended in my 20 years in the workforce.

- Change Professional

The workshop had not only reminded me about leading through change but also looking out for your own wellbeing through the change.

- Workshop Participant

The workshop was incredibly insightful, collaborative, practical, and welcoming. I took notes, asked questions, and connected with a many people.

- Change Professional

The event stimulated active participation and discussion among attendees. The content was thought-provoking and a good opportunity to refresh.

- Industry Professional

I think the session was very engaging and Caroline really knew what she was talking about and how to get her message across.

- Industry Professional

I really enjoyed Caroline's presentation. I like how she breaks down concepts into bite-size chunks that resonate and are much more memorable.

- Industry Professional

Caro and Tracey generously shared their experiences, and their delivery styles kept the content interesting, leaving me wanting more.

- Workshop Participant

The session with Caroline was nothing short of OUTSTANDING! There was so much to take away and apply with conscious enthusiasm.

- Workshop Participant

We run regular leadership sessions, and yours was one of, if not the best, we have had. People have been talking about your session all day!

- Large

You were engaging, informative, and fun, imparting great information and experience. The audience was engaged, and I heard lots of positive comments.

- Large

This workshop gives you invaluable and helpful tools and is worth investing time in! Great place to connect with like-minded change practitioners.

- Neetika Gulati

There's an expression, "If you want to be the best, learn from the best". Caroline and Tracey are the best, and I highly recommend their courses

- Neil Cater

I highly recommend learning from the best, and with Caroline and Tracey, you cannot get much better than this.

- Neal Lynch

I wouldn’t be where I am today without Caro and Tracey's thought leadership and amazing skill set.

- Linda Robinson

Tracey was a vibrant facilitator with vast change knowledge. Thank you for reinvigorating my love of change and sharing great insights with the group.

- Course Participant

The passion and wealth of knowledge of Tracey enabled you to identify how to lift your change strategy to an enterprise approach.

- Course Participant

You have so much great knowledge, and I really loved the Change Impact Assessment Workshop.

- Workshop Participant

It was a wonderfully informative session, and I got a lot out of it . Thank you for such relevant and infectious interactions.

- Workshop Participant

The workshop was a great combination of technical/tools aspects, case studies, advice and insights into aspects like engaging leadership.

- Workshop Participant

The interactivity was great, it was very interesting, and you were both so passionate - it was hard not to be enthused and engaged!

- ANZ Employee

Thank you Caro, Tracey and Allegra. I felt privileged to join the workshop. Congrats on a great course, your knowledge and experience shines!

- Workshop Participant

Thank you for the workshop. It was fantastic, clear and concise and provided the opportunity to hear real-life experiences and put theory into practice.

- Workshop Participant

Caro and Tracey were brilliant in facilitating PowerPlus for Women - listening, encouraging, and holding a safe space for us to be vulnerable.

- Libby Pearce

Thanks so much for sharing the slides and for the super presentation yesterday – I found it incredibly valuable and very relevant to where I’m at on the project I’m working on!

- Kate Napier

From contractor care, to networking events and personal growth, your outstanding reputation in the Melbourne Change Management community is rightly deserved.

- Adam Dale

I just wanted to let you know how valuable your presentation was this morning. Thank you so much and I hope you will be presenting more in the near future.

- Che Broekman

So much fun! Really practical and hands-on. I think everyone should be learning these skills. Thanks team.

- Lori Tamaki

Thanks for the Change Impact Assessment workshop today. It went above and beyond and really helped me increase my knowledge and skills around change.

- Jenny Dyson

Learn how to conduct a Target Operating Model and begin applying this straight away!

View next dates

Or call 1300 444 225 for more more information

To ensure the successful execution of our course and a positive experience for participants, we require a sufficient number of registrations for the course to proceed. In the unlikely event of a course rescheduling or cancellation, we will promptly notify you via email.